Mathias Kölbl

Implementation, enhancement and administration of various CRM platforms, integration of internal and external data sources via interfaces and integration platforms, implementation of different mobile apps and BI systems, user trainings for internal and external users and 1st point of contact for the business, development of reportings systems for business development, controlling and steering of the field force, managing internal and external service providers and project teams.

Acquisition of new customers, tailoring project proposals for the specific requirements of customers, lead in developing controlling systems for the sales department, presentation and trainings of ERP and CRM systems, development of marketing documents, project management in CRM projects.

Product marketing for IBM databases, order processing, account management B2B, management of sales region Bavaria, drafting project proposals

Providing 1st and 2nd level support in-game and via email, administration of user accounts, investigation and documentation of violations against the terms and conditions, confidentiality agreements and contracts of employment, implentation of sanctions on user accounts, filing case reports for supperiors and external receipients.