Matthias Gottweis

Premium

Bis 2019, Head of Administration AT - Customer Service, Samsung Electronics Austria GmbH

Wien, Austria

Skills

Customer Experience Management
Customer Success Management
Service Operation
Customer Satisfaction
After Sales Support
Customer Service
Customer Relationship Management
Administration
Customer Care
Call Center Management
Leitung Customer Service
Service

Timeline

Professional experience for Matthias Gottweis

  • Current 3 years and 2 months, since Jul 2019

    Head of Administration AT/CH - Customer Service

    Samsung Electronics Austria GmbH

    Service Operation Management - Product Return, Spare Part Operation, Warranty Operation, KPI Management

  • 8 years and 8 months, Nov 2010 - Jun 2019

    Head of Administration AT - Customer Service

    Samsung Electronics Austria GmbH

    Service Operation Management - Product Return, Spare Part Operation, Warranty Operation, KPI Management

  • 2 years and 6 months, May 2008 - Oct 2010

    Customer Care - Call Center Supervisor

    Samsung Electronics Austria GmbH

    Customer Experience, Customer Success, Customer Satisfaction, Call Center Supervisor, Digital Service

Languages

  • German

    -

  • English

    -

Wants

Business Kontakte

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