Tanya Arora

is looking for freelance projects. 🔎

Bis 2024, German Customer Support and Sales Executive, Kreative Werbung Lab
Delhi, Indien

Fähigkeiten und Kenntnisse

Microsoft Word
Microsoft Excel
German as a foreign language
German language
Customer service
Support
Sales management
Inbound
Sales Support
Sales operations
English Language
Customer Relations
Customer Relationship Management
MS Office
Customer Experience Management
After Sales Management
Team leadership
After Sales Support
Customer satisfaction
CRM Systems
Customer inquiries
Head of Department
Creativity
Communication skills
Team work
Computer Skills
Negotiation skills
Strong personality
Consulting
Customer Retention
Client handling
Travel Management
Luxury travel
Lifestyle concierge

Werdegang

Berufserfahrung von Tanya Arora

  • 5 Jahre und 8 Monate, März 2019 - Okt. 2024

    German Customer Support and Sales Executive

    Kreative Werbung Lab

    Retained 90%+ of the German-speaking client base year-over-year by delivering consistent, proactive support across phone, email, and chat. Grew individual client revenue through consultative upselling and cross-selling, contributing directly to team sales targets each quarter. Reduced average resolution time by 30% by designing a structured escalation workflow adopted across the support team. Maintained a zero-error CRM record, producing weekly management reports used for strategic planning decisions.

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