Matus Lacko
Werdegang
Berufserfahrung von Matus Lacko
- Current 8 years and 5 months, since Jan 2018IKARUS Security Software GmbH
Head of Support / Prosess Manager
- Process design and optimization, driving innovation and changes (RFC, Inventory management, Customer survey, Documentation and knowledge-base, Internal communication, etc.) - People Management (Recruiting, Motivation, etc.) - Ticket-management and task assignment - SLA / Contract Management - Reports on performance to management
- Project management & process implementation (SAP, Data collection, WPA) - Development (SharePoint) - Reporting and analysis - Internal audits (ISO 9001 and 14001)
- Project management & process implementation (SAP, SharePoint, WPA) - Reporting and analysis
- Project Management, process design (ticketing, education, escalation, new requests, etc) - Support Team coordination - Infrastructure and software support (image optimization, servers, cloud, printing, etc) - Asset Management, Coordinating external suppliers/vendors - Training employees, Testing software solutions
- 1 year and 6 months, Aug 2006 - Jan 2008
Software support
Dell
- 1 year, Aug 2005 - Jul 2006
Solution Center Specialist
Dell
- 11 months, Sep 2004 - Jul 2005
Technical suport for Dimension
Dell
- 1 year and 1 month, Aug 2003 - Aug 2004
Graphic Designer
ES Agency
Sprachen
German
C1 (Fließend)
English
C1 (Fließend)
Slovak
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