Gabriel Müller

Change Management and coordination of the operation of several highly sensitive eBusiness applications (SaaS model) alocated into Daimler. • Evaluation of customer requirements, planning and support of change requests, central point of contact for operational problems, coordinate troubleshooting and investigation of complex technical issues. • Meeting with customers and IT analysts, Documentation and maintenance of Change processes.

Project Management assistance, generating reports and essential information for Project Managers inhouse and also for clients. Technical expertise on IT inhouse B2B solution (TSIM), being the bridge between company and clients, mainly in Germany. Mainly tasks related to Systems installation, migration, upgrade, configuration, enhancements and also troubleshooting. Main specialties: Unix/Linux, shell scripting, Reports, MS Excel, MS Project, Axway TSIM, OFTP / OFTP2, EDI, AWS.

• Change Process definition based in ITIL and IT best practices, considering Development teams, businesses areas, support teams and any other relevant stakeholders;; • Main point of contact for releases being deployed into production environments, helping people to prioritize and schedule their tasks; • Monitoring people adherence as well as providing progress reports; • Helping to define Problem Management and Incident Management processes;

Senior Production Support Analyst with solid experience in the Support of Production Systems. Analytical and negotiation skills, problem identification and problem solving capabilities. Trend analysis to identify workload and propose processes improvement, strong identification and interested in ITIL practices. • Applications using Java, Websphere, Unix/Linux, Windows, IBM MQ, Control-M, Oracle, Sybase, SQL Server, Cognos, QlikView; • Shell Script and SQL Script;

Develop the necessary knowledge to act as a Project Manager in any areas, size or complexity, managing multi-task teams. Enhancing in areas like scope, quality, acquisitions, communication, costs, people, risks, time and integration.

Develop the ability and knowledge to analyse demands, building solutions that explore and apply IT technologies. From requirements gathering, passing by solution design, infrastructures, database and system development itself in structured or object oriented systems.