Dipl.-Ing. Mauro Odermatt

Responsible Demand and Supply Mgmt Manager of Connectivity Services (Budget 5MCHF/year) incl. IT Finance and Contract Mgmt in SAP (CSM, SD, CO) Business Representative of IT Infrastructure Services in Corporate Change Initiative (e.g. Dynamic Workplace Environment) Development and introduction of IT Service Management best practices (ITIL) Establish and manage IT Service Academy delivering adequate IT SM training to technical statt at Skyguide

Manage customer requests in term of identifying, describing requirements, scope, deliverables and time line Feed customer requests into Request Management Process for fulfillment Manage Portfolio of Projects, Short Tracks in Division Network Integration Services in alignment with Skyguide's strategy and system life-cycle Manage Projects, Short Tracks accountable for time, effort and budget Represent Network Integration Services in strategic Project Steering Committees

° Responsible IT Service Manager for global IT Applications-Services in BPM, APM and EA (operation budget 750 k€/y) ° Responsible for Service Delivery (Service Quantity and Quality) adherence as agreed in SLA ° Managing of a near-shore team in Poland (2 FTE) and external Data Center Service Provider (CSC) ° E2E Project Manager for legacy ERP decommissioning projects (project budget 250 K€, 6 month) ° Stakeholder Management

Responsible for all Information Systems in the functional domains of Quality & EHS Implement and chair Governance bodies in functional domains on strategic and operational level Responsible for operations budget (5 M€), project budget (1,2 M€) Stakeholder Management up to Senior Executive Level in functional domains Capture and describe business requirements to determine Target Application Landscape aligned to business and IS&T strategy Managing 2 direct reports (local and Asia)

Development and implementation of efficient End User Service for TS Management Unit Capture and describe IS demand to align business needs with IT capabilities Development and introduction of an IT Service Improvement Framework (ITIL) to align business needs with IS&T Service Delivery Project Manager to introduce corporate IS&T initiative in Thermal Services; e.g. MS Office 2010, MS Sharepoint 2010, Corporate Collaboration Platform (Confluence)

Application Manager for Service Internet- und Intranet-Portal ensuring conformity to Internal Control Standards Development and implementation of ITSM Standards (processes) and their continual improvement Coordination with IS Service Delivery Management to ensure adequate deployment of ITSM Standards Continual improvement of processes and communication of actions initiated

Preparation of technical documents such as drawings, images and graphs for web based product database (Steam Turbines, bearings, valves and generators) E2E Project Manager for web application projects following Rational Unified Process (RUP) Provide Subject Matter Expertise in gathering and describing business requirements Develop of templates, layouts and mock-ups to support application development Provide technical support and training to Web Master and Web Content Managers

Web Developer of dynamic webpages in ColdFusion and Spectra including connection to underlying database Preparation of templates and layout for dynamic webpages Technical contact / Customer Representative for online titles of Basle Media Group in Zurich (Beobachter, Bilanz, Weltwoche, TV7) Project Manager of web applications

Preparation of operator's handbook, data sheets and spare parts catalogue for Thermal Block and associated equipment of Gas Turbines Register technical documents and product data into technical Information System (Documentum) Relationship management with project execution, engineering, sourcing and commissioning departments Audit tracking of technical documentation through product life cycle

Mechanical Engineer in the design of cryostat, its components for superconducting magnets, used in Nuclear Magnet Resonance Spectroscopy Design of technical drawings for production, parts lists and sales documentation Supplier Management for technical related subject jointly with job preparation department Administrator of Bruker ERP System in the area of design department

Overview on main principle of SAP ERP 6.0 Financial Accounting; Human Capital Management; Inventory and Warehouse Management; Management Accounting; Manufacturing Business Process; Material Planning and Integration; SAP ERP SAP NetWeaver; SAP Business Warehouse; Order to Cash;Purchase

Master Thesis: Development of an Application Portfolio Management Framework to support Business / IT Alignment providing set of tools, templates, checklists & process descriptions

Integration of business processes in SAP-ERP

Diploma Thesis. Development of a IT Service Improvement Framework (ITIL V3) to define and design IT Services that are fit for purpose. Set of guidelines, templates, check lists, process descriptions and standardized IT Service reports helped to optimize IT Services.

Diploma Thesis: Introduction of 3 IT Services; Service Catalog, Service Level and Capacity Management

Diploma Thesis: Described recommendation to improve IT Services in Alstom Thermal Services.

Diploma Thesis: Design of a portal crane in a sewage purification plant