Maxime Botella

• Responsible for the French speaking African and French markets • Understand & implement order, scheduling, expediting and return policy process • Implement corporate credit policy • Develop and maintain good working relationships with internal /external customers, managing assigned accounts as necessary • Coordinate with other departments such as Quotations, Application Engineering or Supply Chain Management • Provide dedicated team based support to customers

• Analyze the impact of new market and competitive developments affecting Corning • Support the EMEA Ml OCS Lead in ad-hoc Ml projects. • Support maintenance of Ml knowledge sharing platform and mobile app. Structure, organise and maintain Ml content architecture to maximise customer experience and utility. Scope covers training, marketing campaigns, leveraging usage analytics, troubleshooting, driving collaborative platform to build and exchange rich Ml insights

• Responsible for the French speaking African and French markets • Understand & implement order, scheduling, expediting and return policy process • Implement corporate credit policy • Develop and maintain good working relationships with internal /external customers, managing assigned accounts as necessary • Coordinate with other departments such as Quotations, Application Engineering or Supply Chain Management • Provide dedicated team based support to customers

Responding to emails, postal mail and telephone inquiries. Responsible of the writing, editing and publishing of the content for the Trombi's magazine's page (https://www.trombi.com/magazine). That meant interviewing customers about their experience and also publishing promotional contents. Responsible of the administration of the Trombi.com Facebook page. Permanent coaching and further development of employees skills.

- Negotiated agreements with medical providers, brokers, gov and NGO businesses - Dealt with special queries and coordinated emergency situations (evacuations, hospitalizations) - Helped improving our operations in implementing processes and training new employees - Acquired extended knowledge in insurances, financial processes and in the medical domain

Within my responsibilities as Customer Support Analyst I had to: - Analyse issues reported by Benelux, French, UK and and Spanich customers regarding their services - Perform technical Troubleshooting - If possible resolve the issues and otherwise contact other departments of the company in order to solve the issue within the given SLA's in this job I learnt to work with an International team and understand the different needs of customers in different countries.

Documentation

Sciences of Languages