Rodrigo Klein da Costa

Key Account Management: Served as the primary contact for 15 strategic Key Accounts, ensuring seamless order processing and high customer satisfaction through bespoke end-to-end solutions. Leadership & Efficiency: Led a team of 9 specialists managing an annual volume of 14,000 TEU. Increased team efficiency by implementing Power BI dashboards for workload distribution and KPI monitoring. Strategic Focus: Managed and retained a portfolio of 15 strategic accounts by designing bespoke, end-to-end logistics

• Coordinated the full shipment lifecycle across sea and road freight: order creation, carrier booking, alignment with logistics partners, and on-time dispatch. • Managed shipping documentation end-to-end: original bill-of-lading release, compliance with international trade regulations, and customs clearance support. • Prepared freight cost breakdowns and comparative carrier proposals to support client rate negotiations and deliver cost-effective solutions.

• Processed original bills of lading and coordinated with carriers and partners to ensure on-time delivery – building foundational freight forwarding expertise.