Md. Samiul Islam

° Providing detailed training to new trainees to satisfactorily adapt to their new stationed areas in the restaurant. ° Successfully resolving any complaints to ensure proper customer satisfaction. ° Maintained effective internal communication with member of staffs about any changes, deals and monthly promotions. ° Trained to handle POS by supervising cash handling, refunds, eftpos and kiosks systems.

Performance analysis through effective KPI reporting on a regular basis. Support Business development and product leads to keep pace with current best practices. Maintaining effective Customer relationships via different communication channels. Identify cooperation opportunities and potential leads. Partner with the sales team to create proposals for current and prospective clients. To analyze current business position and growth potential.

* Assist back-office business services for US banks and financial institutions through outsourcing * Send quality sales proposals to clients for further business development * Analyse results sent by the field force * Check for service fulfillment and see if client instructions and quality standards are met * Following strict deadlines for service completion * Track approved proposals to ensure end to end service delivery * Generate invoice to the client for the services provided for revenue generation.

* Preparation of Daily dues Report. * Reconciliation Retail Chain Ledger. * Approval of Purchase Order in accordance with the collection. * Reconciliation of Physical Stock with Tally. * Recording of Sales on daily basis. * Shop Audit and Finalization of Report. * Bank Reconciliation.

Experienced a closure look into the daily banking activities and cope up myself with the workload within the limited time frame. Analyzing and comparing financial performance for state-owned commercial banks.