Melis Yıldız

Angestellt, Customer Service Specialist, Valeo Automotive
Bursa, Türkei

Fähigkeiten und Kenntnisse

MS Office
SAP HANA
Data Analysis
SAP Business Warehouse (SAP BW)
AutoCAD
SPSS
Order Management
Stock Optimization
Invoice Processing
TMS
Customer service
Team work
Communication skills
International Shipment Coordination
Export
Import
Transport
Customer care
English Language
Turkish language
Customer inquiries
Supply Chain & Logistics

Werdegang

Berufserfahrung von Melis Yıldız

  • Bis heute 1 Jahr und 4 Monate, seit Apr. 2024

    Customer Service Specialist

    Valeo Automotive

    Managed EDI based Valeo aftermarket orders, integrating with SAP. Coordinated global logistics (TMS, DHL, truck booking) across Europe, America, Mexico, India, and China. Optimized stock, packaging, and deliveries. Handled customer issues, invoicing, and account discrepancies with sales and finance teams. Shared weekly truck forecasts with 95% accuracy to minimize delays.

  • 7 Monate, Okt. 2023 - Apr. 2024

    Project Long Term Trainee

    Valeo Automotive

    Collaborated in a 4-person team to assess 262 workstations across six production areas. Analyzed data with SPSS to identify ergonomic risks and improvement areas. Developed action plans, supported production and continuous improvement efforts. Contributed to a 20% ergonomic improvement and €80K in cost savings, enhancing operational efficiency.

  • 2 Monate, Juli 2023 - Aug. 2023

    Production Trainee

    Sisecam Flat Glass

    Supported Kaizen and 5S initiatives for continuous process improvement.nConducted OEE analysis, identifying an OEE value of 58.66% for the analysis station, leading to targeted improvement actions. Developed Gantt charts and spaghetti diagrams to identify bottlenecks

  • 3 Monate, Juli 2022 - Sep. 2022

    Process Production Trainee

    Beycelik Gestamp

    Applied Poka Yoke and Toyota production methods to enhance quality.

Ausbildung von Melis Yıldız

  • 3 Jahre und 9 Monate, Okt. 2020 - Juni 2024

    Bachelor of Industrial Engineering (30% English Program)

    Bursa Uludag University

    Thesis: Conducted an ergonomic analysis in an automotive production facility, reducing absenteeism. 581 red points were reduced to 459 through action plans, improving comfort and reducingaccidents. The projected gain was €80K.

  • 9 Monate, Sep. 2019 - Mai 2020

    School of Foreign Languages

    Bursa Uludag University

    Completed an intensive English language course and certification program.

Sprachen

  • Türkisch

    Muttersprache

  • Englisch

    Fließend

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