Melis Yıldız

Angestellt, Customer Service Specialist, Valeo Automotive
Bursa, Türkei

Fähigkeiten und Kenntnisse

MS Office
SAP HANA
Data Analysis
SAP Business Warehouse (SAP BW)
AutoCAD
SPSS
Order Management
Stock Optimization
Invoice Processing
TMS
Customer service
Team work
Communication skills
International Shipment Coordination
Export
Import
Transport
Customer care
English Language
Turkish language
Customer inquiries
Supply Chain & Logistics
celonis

Werdegang

Berufserfahrung von Melis Yıldız

  • Bis heute 2 Jahre und 4 Monate, seit Apr. 2024

    Customer Service Specialist

    Valeo Automotive

    I processed ~1500 Valeo aftermarket customer orders by EDI and SAP, ensuring accurate system handling. Supported production planning with Celonis to improve on-time delivery and service levels. Contributed to stock control by EBTT, reduced outstanding receivables from €7M to €1M, and analyzed lead times for Far East suppliers. Managed transport planning (road, sea, air) using TMS and resolved daily customer and finance-related issues including invoicing and discrepancies.

  • 7 Monate, Okt. 2023 - Apr. 2024

    Project Long Term Trainee

    Valeo Automotive

    Worked in 4person team to assess ergonomics at 262 operator workstations across six production areas. Analyzed collected data using SPSS and other statistical tools to identify key ergonomic risks and improvement opportunities. Developed action plans to address identified issues and support implementation. Supported production and continuous improvement activities throughout the project. Contributed to a 20% improvement in ergonomic conditions and €80K cost savings, improving overall operational efficiency

  • 2 Monate, Juli 2023 - Aug. 2023

    Production Trainee

    Sisecam Flat Glass

    Supported Kaizen and 5S activities to improve daily processes and workplace organization. Conducted OEE analysis and identified an OEE of 58.66% at the analysis station, which led to targeted improvement actions. Created Gantt charts and spaghetti diagrams to help identify bottlenecks and improve process flow.

  • 3 Monate, Juli 2022 - Sep. 2022

    Process Production Trainee

    Beycelik Gestamp

    Applied Poka Yoke and Toyota production methods to enhance quality.

Ausbildung von Melis Yıldız

  • 3 Jahre und 9 Monate, Okt. 2020 - Juni 2024

    Bachelor of Industrial Engineering (30% English Program)

    Bursa Uludag University

    Thesis: Conducted an ergonomic analysis in an automotive production facility, reducing absenteeism. 581 red points were reduced to 459 through action plans, improving comfort and reducingaccidents. The projected gain was €80K.

  • 9 Monate, Sep. 2019 - Mai 2020

    School of Foreign Languages

    Bursa Uludag University

    Completed an intensive English language course and certification program.

Sprachen

  • Türkisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    B1-B2 (Gute Kenntnisse)

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