Melisa Baute

-Effectively interact with customers of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately. -Provide timely updates to customers, colleagues, and management on the status of outstanding issues. -Convey customer feedback to appropriate business areas such as Marketing, Product Management, and Development. -Educating customers to improve product/feature usage and customer satisfaction. -Supported languages: ES / EN / FR / IT

-Interact with customers providing technical support and problems solving abilities. -Identify, evaluate and prioritize customer problems and complaints. -Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. -Evaluate new services, processes and technologies introduced at the helpdesk. -Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.

-Participate and contribute as Knowledge Transfer in the Migration of Windows 7 to Windows 10 with all the adaptations in software and hardwares. - Escalate technical issues to the Incident Manager as necessary to resolve incidents within Service Level Agreement (SLA) targets - Search within the Knowledge Bases and leverage Knowledge Articles to get required information - Submit Request for Knowledge when a Knowledge gap is identified

-Teach children with learning disabilities and behavioural problems. -Organise and plan kids learning activities.

Übersetzer & Dolmetscher Hochschulabschluss: Englisch – Französisch.