Melissa Caldwell

Leadership of a team of over 40 Client Services professional made up of 5 teams spread across the globe, with hubs in the US, Mexico, Brazil, the UK, France and China. The team consists primarily of Client Managers who are charged with both implementation and lifecycle management of our largest most strategic clients, but also consisted of Sales Engineering and Product Support functions to encompass a 360 degree ownership of the customer experience.

Successfully managed the client lifecycle of many of the company’s most strategic corporate and government accounts. Promoted to Senior Manager in 2010 taking on management responsibility for hiring, coaching and managing a high growth team of Client Managers that quickly became global with the additions of Asia and Latin America.

Created and solely ran US purchasing and sales division for Canadian headquartered company specializing in the trading of commodity food products. Successfully built a strong US supplier base which was previously non-existent. Developed a large contingent of new customers throughout Eastern Europe and serviced all aspects of the relationship.

Established and ran Virginia based trading office. Responsible for all purchasing of poultry and pork products. Direct sales to both overseas and US based exporters. Built new customer base from zero. Developed a variety of new markets previously untouched by the company, including but not limited to West Africa, the Middle East, Macedonia and Romania. Enhanced existing supplier base by building new relationships. Completed in depth market analyses.

Responsible for evaluating inquiries, making offers, quoting prices, confirming sales and coordinating production of products for this major poultry producer. Established a large customer base of both US exporters and direct overseas buyers. Significant focus and drive toward proactively seeking out new markets and developing new accounts, with particular emphasis on markets yet to be developed by the US industry.

French Minor