Mert Ozguler

• Completed 2 years of graduate program at a flagship Industry 4.0 smart factory, gaining cross-functional experience across Production, Automation, R&D, Industrial Engineering, and Quality Assurance. • Led 6 process improvement projects using Six Sigma and Lean methodologies, reducing supplier related quality issues and scrap reduction. • Analyzed production and quality data, to support root cause analysis, KPI reporting, and data driven decision-making across cross border teams in Romania and Turkey.

• Supported a major digital transformation program for personal loan repayment systems, acting as the bridge between business stakeholders and development teams. • Analyzed business requirements and produced functional and technical specifications for system development; tracked requirements using IBM DOORS, Jira, and Jenkins. • Designed and executed 50+ UAT scenarios, identifying and resolving 30+ critical pre-release issues, ensuring 100% on-time go-live with zero critical post-launch defects.

• Monitored and maintained 56 solar PV plants remotely, coordinating field maintenance team and reporting directly to the O&M Manager. • Provided technical support to residential and commercial customers via phone and email, diagnosing system faults and coordinating issue resolution to ensure plant uptime. • Prepared monthly and annual energy production reports for customers using PVsyst, Virtosolar, and sensor data. • Supported the sales and renewal process for Convert Control remote monitoring software.

Erasmus Exchange Program

1 Year of English Prep. School (Sep 2015 - Jun 2016)