Michael Baumann

Designs of new services

Shared Services was the largest contract between SIS and Siemens. Within this contract I was responsible for 16 security services. The range of my activities was from the service design, including the necessary documentation, ramp up the services in the delivery, service tests and at last the customer approval.

Single point of contact between SIS and the customer NSN - regarding Client processes.

Within of SIS Global Operations responsible for IT for Sustainability. Conception of the first SIS environmental management. In this role I built up the first discussion forum for Green-IT, now represented in 25 countries with over 250 members. For these activities I was nominated by the SIS Management for the SIS Netizen Award 2009.

Design and further development of quality management systems Process improvement

Balanced Scorecard System: Conception, implementation and controlling from scorecard systems (BSC/KPI).

Auditor Responsible auditor for ISO 9001 audits Internal ISO 9001 auditor. Performance over 150 internal audits

Training: Conception and execution of Quality Management trainings

External Audit preparation SBS Information Services; Center Information Security Services, Siemens Cash In System; Siemens Group; COLORADO (Human Resources), Münchener Riesen (Kindergarten of Munich RE) Munich RE IT changeover and approvement of the existing QM-systems from ISO9001 to ISO 9001/200

Customer Surveys and Employee surveys Conception and performance (Build up the first intranet based survey in SIS), Customer satisfaction surveys, Conception and performance