Michal Jagodzinski

2nd level support consultant Scope of responsibilities: - Incident/problem management, - system monitoring, - Monitoring PI and non-PI Interfaces, - transport management (ChaRM), - performing system test (ALM), - error root causes analysis,

Infosys-Lodestone SAP Rollout project Junior consultant Responsibilities: • Translation of documents across functional modules (MM, SD, QM) • Supporting with master data migration (sales objects) • System testing • Creating of training documentation SAP Configuration & Functionality of SD module Training in Hyderabad, India, Infosys ( 09.2012) Job description: Member of Release Logistic team (German multinational automotive corporation) Responsibilities: Reviewing BRD's ( Business Requirements Documen

Job description: German & English Account Customer Service Desk Responsibilities: Incident Management – resolving incidents and applying workarounds and solutions of known errors Logging and processing tickets according to ITIL and SLA Communication channel between users and 2nd and 3rd line of support Resolving problems in Windows/Lotus Notes environment User administration in SAP and Windows enviroment Contact with 2nd line and ticket escalations