Mihaly Hegedüs

Fähigkeiten und Kenntnisse

Consumer Services
Active Directory
Information Technology
Customer Service
Application Security
Internet Protocol (IP)
Customer Service Management
Business Process
Internet Protocol Suite (TCP/IP)
Microsoft Outlook
Customer Service Training
Change Management
IT Service Management
Cisco Networking
Domain Name System (DNS)
Network Security
ITIL
Communication
English
Networking
ITIL Process
Consulting
German
Printer Support
Knowledge Management
Help Desk Implementation
Raspberry Pi
Linux
Help Desk Support
Remote Desktop Protocol (RDP)
Live Sound
Incident Management
Remote Troubleshooting
Microsoft Office
ServiceNow
Windows
Remote User Support
Windows Remote Desktop
ServiceNow Administration
Service Delivery
Software as a Service (SaaS)
Service Desk
Windows Server
Team Management
Technical Support
Technology Services
Ticketing
Training
Virtual Private Network (VPN)
VM

Werdegang

Berufserfahrung von Mihaly Hegedüs

  • Current 11 months, since Jul 2025

    IT Specialist

    HCLTech Germany

  • 1 year and 1 month, Jul 2024 - Jul 2025

    Technical Support Specialist

    Tech Mahindra

  • 1 year and 3 months, Jan 2023 - Mar 2024

    Technical Support Specialist

    Tresorit

  • 5 months, May 2022 - Sep 2022

    Application Operator

    Scientific Games

    Dev Ops specialist

  • 4 months, Jan 2022 - Apr 2022

    Information Technology Service Desk

    Roche

  • 8 months, Jun 2021 - Jan 2022

    Freelance Information Technology Consultant

    Tata Consultancy Services

  • 5 months, Mar 2021 - Jul 2021

    Remote Desktop Manager Specialist

    Covalen

  • 10 months, Mar 2020 - Dec 2020

    Information Technology Service Desk

    S2G Hungary

    Provided complete technical and support services, assisted global management teams to ensure efficient business process. Created support service tickets, Communication with endusers written and verbal - german & english

  • 5 months, Sep 2019 - Jan 2020

    Mainframe Administrator

    Deutsche Telekom IT Solutions HU

    Provided technical support in Microsoft AS/400 environment, entry level developement in JCL and COBOL languages.

  • 5 months, May 2019 - Sep 2019

    IT Support Specialist

    KUKA

    Provided complete technical and administrative support services and assisted global management teams to ensure efficient business process. Responsible for diagnosing & resolving hardware, software problems, user role management, complete software rollout updates & patching for new and existing clients. Communication with management & endusers in german, ticket creation & internal communication in english.

  • 5 months, Jan 2019 - May 2019

    IT support Specialist 1.5 level

    NSC Global

    Acting as the first point of contact for EU based clients 7/24. Provided complete technical support services and assisted global management teams to ensure efficient business process. Deeper analisis of Windows server & VM incidents, requests. Responsible for diagnosing & resolving hardware, software problems, user role management, Working within a TCP/IP network environment, including DHCP, DNS and ethernet. Communication with management & endusers in booth german & english, ticket creation & internal comm

  • 11 months, Mar 2018 - Jan 2019

    SAP Support Analyst

    Tech Mahindra Business Services

Ausbildung von Mihaly Hegedüs

  • 2008 - 2011

    Bachelor's degree

    Zrínyi Miklós Nemzetvédelmi Egyetem

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