Mike Michalas

Lead DACH pre‑sales operations for ~20 cloud consultants and a remote outbound seller team, owning delivery and pipeline generation. Designed and deployed APEX, a POD execution framework improving coordination, coverage, and assignment speed. Delivered +32% productivity, 24h assignment turnaround, and +9% attach‑rate gains. Manage hiring, coaching, and governance across both teams with EMEA‑wide quality oversight.

Delivered strategic advisory by designing tailored Microsoft Cloud solutions (Azure, M365, D365, AI/ML) aligned with enterprise goals and digital transformation needs. Built internal organizational frameworks and coordination tools that streamlined workflows, strengthened management operations, and significantly boosted team productivity.

Led short‑cycle IT operational turnarounds across Europe, stabilizing transitional or underperforming support teams. Drove on‑site decisions, fixed workflow and resource issues, and delivered L1/L2 support. Assessed talent, supported hiring, and ensured knowledge transfer. Operated autonomously while aligning with project leadership.

Served as escalation authority for Exchange Online and Identity, guiding action plans and case progression. Set governance standards for technical quality and professional German communications. Built communication frameworks to streamline workflows. Led technical and soft‑skills training, and evaluated talent to ensure high‑performing hires for the DACH region.

Delivered advanced M365 support, resolving complex issues and ensuring smooth cloud deployments. Oversaw quality of technical solutions and client communications. Built onboarding programs to grow technical and soft‑skills capability. Assessed technical and German‑language skills in recruitment. Collaborated cross‑functionally to solve escalations and drive process improvements.

Maintained mission‑critical IT infrastructure and security for NATO support units and German Armed Forces HQ, ensuring 24/7 operational readiness. Optimized Windows Server and Active Directory for secure military environments. Led system deployments across NATO and HQ teams and delivered technical training to strengthen team capability and operational continuity.