Milagros Ariza

Housekeeping and sanitization of the hostel.

Housekeeping and sanitization of the hostel.

-Greet guests in a warm and friendly manner. -Perform all check in / check out tasks -Assign rooms to guests -Take boookings through e-mail, telephone and extranets. -Handle all guests enquiries and requests in a prompt, courteous and efficient manner -Do the cash box balance -Invoicing -Night audit -Use of Hotsoft

-Perform all check in / check out tasks -Ensure proper room allocation -Take boookings through e-mail, telephone and extranets. -Handle all guests enquiries and requests in a prompt, courteous and efficient manner -Listening and resolving guests complaints with empathy and courtesy -Process payments and refunds -Invoicing -Handle group bookings -Do the cash box balance

-Provide customers with information about the different services and products. -Take appointments -Respond to clients' enquiries and complaints in a professional manner -Attend phone calls -Answer E-mails -Opening and closing the SPA -Use of POS System -Use of Noray Software -Process payments -Do the cash box balance