Milena Glinska

-Beziehungspflege zu Hotelunternehmen aus aller Welt Zentraler Kommunikationspunkt zwischen Kunden, Partnern und der mittleren Managementebene -Bekanntgabe von Vorgangsänderungen an das interne Serviceteam z.B. im Bereich des Service, des Booking.com Systems, der Website, den Produktentwicklungen usw. -Beantwortung von Kundenanfragen und das Finden effizienter Lösungswege bei Kundenbeschwerden

• Project implementation dedicated to visitors (regular and special events) • Account management • Cooridnation between internal and external customers (management, administration, support) • Marketing research, research analysis and statistical processing • Training, administration and coordination of the call center, hostesses and ticket office • Creation and development of specific marketing campaigns for B2B and B2C customers

• Budget planning and project implementation within the budget (>1 milion PLN) • Organization, purchase and actualization of customer information using CRM software and Excel • Coordinating logistic and administration inquiries for specific events • Execution of the accreditation process for events with over 50 000 visitors • Handling and resolving customer inquiries, focusing on VIP clients • Creation and maintenance of a dedicated zone for event promotion (coordinate space and team members)

• Execution of the boarding procedure and performing check-in duties • Operation as a central communications hub between the customer, solving customer inquiries on the spot • Creation and analysis reports of airplane activities for airline company