Mina Magdy

· Executes hands-on implementation for over 10 F5 solutions, encompassing new installations, migrations, critical upgrades, and complex custom configurations. · Develops and deploys programmatic solutions to automate F5 products, enhancing efficiency and reliability. · Delivers expert professional services across the entire F5 portfolio, including: TMOS system (LTM, AWAF, DNS, APM, AFM, DHD, and VIPRION), F5OS system (VELOS, and rSeries), and Distributed Cloud Services (XC).

· Conducted comprehensive Forcepoint NGFW training, primarily in English, over 2 years. · Managed professional services engagements per Statement of Work (SOW) for onsite or customer agreement for remote. · Oversaw the technical delivery of 10+ customer projects, ensuring on-time completion. · Provisioned and configured 8 security solutions, including: Palo Alto NGFW, F5 BIG-IP, Forcepoint (NGFW/WebGateway/AMD Sandbox), Juniper SRX NGFW, Ivanti (Connect Secure Remote Access/Policy Secure NAC).

· Provided critical L2 technical support for global enterprise customers, resolving complex security incidents incidents escalated from Level 1. · Rolled out 3 change management activities, including changes, upgrades, and migrations for managed technologies. · Supported a wide array of 10+ leading security technologies, including: Palo Alto, Checkpoint, Fortinet (NGFW/FortiManager), Juniper SRX, F5 BIG-IP, Ivanti Connect Secure Remote Access, and Zscaler Internet Access (Web Gateway).

· Carried out diverse security projects and led 3 pre-sales activities, including presentations, demos, and Proof-of-Concepts. · Implemented and supported 7 security products, including: Palo Alto NGFW, Forcepoint NGFW, Juniper SRX, F5 BIG-IP, Ivanti (Connect Secure Remote Access/Policy Secure NAC/Security Controls).

Completed 9-month Cybersecurity Diploma with practical expertise in Network Security, Ethical Hacking, TCP/IP Networking, System Administration (Red Hat, Windows Server), and development (Bash Shell Scripting, Python, JavaScript, HTML/CSS, C , and PHP ). https://iti.gov.eg/diplomaStructure/139758dc-e1ee-4d2c-ba87-08dbe615d378/tracks/7857d383-c382-4767-6278-08dbe68d3d73/def7af93-bc81-471a-fe03-08dbe75ac461

· Administered technical assistance through 3 channels (in-person, phone, electronic), resolving diverse IT issues for users. · Diagnosed and remediated critical OS, hardware, and software issues for hundreds of users, resulting in enhanced system reliability and sustained customer satisfaction.