Mirko Vogelsanger

As the National Sea Logistics Development Manager, I lead a team to develop and implement strategies for sea logistics, ensuring a best-in-class customer experience. My role involves route management, client engagement, negotiations, market analysis, and overseeing change management processes. I ensure compliance with regulatory requirements and identify opportunities for operational efficiencies and cost savings.

•Grow Business by preparing competitive, high quality proposals in response to forwarding RFQs/RFIs/RFPs received (excluding Projects and Oil & Gas) from global/regional and country priority accounts closely cooperating with other Tender Management Teams, Bid Owner, and Product as well as support functions •Supporting market intelligence on competitor's pricing, capabilities, facilities, client base, products & services etc. for competitive analysis

•Identify key account strategies for major accounts including opportunities for sales growth and cross selling of Crown services •Identify market trends by researching industry and related events, publications, and announcements •Focus on new account development relative to Crown’s current services provided to the client, while looking for opportunities to introduce client to a range of Crown’s Relocation services including Mobility Services

-Perform customer visits and participate in customer events. -To formulate or update customer strategy -Generate targeted and new business for the container and breakbulk business. -Execute and manage the sales process. -Undertake sales negotiations in a professional manner. -Closely coordinate with internal staff, ensure that sales call follow-up is completed as effectively and quickly as possible. -Delivering budgets (volume & yield)

Residential sales activity and customizing an individual moving plan for each prospective customer . Personal visits to the customers home to assess their current situation and identifying strategic next steps to facilitate a quick and stress-free move in process. Provide customer with quotation for the full relocation package incl. follow up and identifying additional business or services to offer to customer.

To manage the entire move process, be the one point of contact and liaison for the external customer and all participating agents. Provide excellent follow through while maintaining quality assurance at every level of assistance and action. To work harmoniously with outside sales representative(s) and other internal customers to meet the needs of our customers. • Maintain communication throughout the move process with customer, dispatch, warehouse, accounting,claims, salesperson

To manage the entire move process, be the one point of contact and liaison for the external customer and all participating agents. Provide excellent follow through while maintaining quality assurance at every level of assistance and action. To work harmoniously with outside sales representative(s) and other internal customers to meet the needs of our customers. • Maintain communication throughout the move process with customer, dispatch, warehouse, accounting, claims, salesperson

• Accounting & invocing • Keeping accounts and arranging the collection of case fees • To manage the entire move process, be the one point of contact and liaison for the external customer and all participating agents. Provide excellent follow through while maintaining quality assurance at every level of assistance and action.• Maintain communication throughout the move process with customer, dispatch, warehouse, accounting,claims, salesperson. • Getting field experience by assisting moving