Mitun Pandey

• Product strategy & execution - transformed the original product idea into a market competitive solution within 12 months • Market driven product development - driven through event storming workshops, on-site experience days, stakeholder meetings and client presentations • Leadership - relied upon to drive topics forward effectively and run strategic discovery sessions • Iterative development process - implemented and led sprint planning, standups and retrospectives

• Leadership of the company through its management and supervision • Management of the Commercial (interim), Marketing, HR and Product teams • Strategic planning with the Board and presentation to the Supervisory Board, establishing the direction and prioritization of initiatives

Strategic ownership and development of the Ingenious Marketing platform product • Formalised and restructured the product process to focus on quality, depth and co-creation between Product and Engineering • Took over failing custom projects and led them to success • Utilised technical debt downtime to focus team on strategic projects like Customer personas or Product usage tracking • Invited to join the management after 6 months • Asked to take over Marketing after 1 year

Ownership and development of the core Zanox platform "Marketplace" • Regained failing top tier customer relationship through focused product development, consistent communication and guidance • Successfully launched and provided customer value within a multiple platform and multiple dev team (Berlin and London) mid business merger environment • Continuously collaborated with multiple teams and offices to ensure products launched met customers’ needs and company strategy

Be the global sales voice bridging the gap between customer needs and technical developments • Identified value opportunity to provide monthly business reporting (MBR) leading to the hire of a dedicated business intelligence analyst, global dashboards and MBR’s delivered to all markets • Part of a 3 man team that developed the multi million euro platform migration proposal between Awin and Zanox • Spearheaded investigation into global anti-fraud measures resulting in successful board proposal

Drive the global business forward through global customer development and strategy execution • Created the publisher Global Account Management (GAM) strategy for handling Global business whilst considering local country targets. • Appointed by CEO to investigate and advise on technical opportunities between Zanox and recently purchased Affiliate Window

Manage the existing UK publisher portfolio and acquire new business • Surpassed annual target of 1.8 mio publisher GP by 30% (2.3 mio) • Continued to successfully fulfill previous technical and financial responsibilities

Manage and structure all operations within the UK office to ensure execution and coordination with HQ • Created technical training guidebook for new technical sales engineer, implemented and used globally across the company • Organised and executed office move • Be the “go to” person for all members of staff regardless of which area they needed support

Provide pre and post-sale technical consultation to clients through: implementation, launch, refresh, troubleshooting and fraud support for Advertisers and Publishers • Formalised and documented over 30 technical processes creating guides to be used internally and externally. These documents formed the basis of the company’s technical knowledge base • Provided IT support for the UK office, including the management of the UK VOIP system

• Provide efficient and accurate technical support to clients on installation, usage and issues with any Apple product. • Work independently to gain agreement on the clients issue and troubleshoot the issue through research and co-ordination with external departments. • Strive to meet both team and personal targets while offering the best service possible to the customer. • Convey complex technical ideas in a clear, easy-to-understand way that is comprehensible to customers of all skill-levels.