Moha Tanzil

Experience managing container infrastructure and deploying cloud-based solutions. Create and maintain deployment manifest files for microservices using HELM. Operating on a wide range of Cloud platform and on-premises data centres. Understanding of network services on the cloud including VPCs, subnets and firewalls. Collaborate with cross-functional teams to troubleshoot production incidents, minimizing downtime and enhancing system stability. Configuring and managing AWS resources through Terraform.

Managed a hybrid cloud environment, overseeing the provisioning, monitoring, and optimization of AWS and on-premises resources. Implemented Ansible playbooks for automated configuration management, leading to standardized server setups and reducing manual errors. Led a successful disaster recovery drill, ensuring minimal data loss and quick system restoration during potential outages. Coordinate with the Dev team for PROD-related issues during build and deployment.

Implemented monitoring and alerting using Splunk and Elastic-search, enabling real-time visibility into application health and performance. Administrator AWS cloud infrastructure consists of multiple EC2 instances as required in the environment. Contributed to the company's knowledge base by documenting troubleshooting procedures and best practices, facilitating faster incident resolution for the team.

Monitored IT and Production infrastructure and identified performance anomalies, promptly initiating corrective actions to prevent service degradation. Led the Network Operations Center, monitoring network performance, responding to alerts, and managing incident escalations. Collaborated with cross-functional teams to conduct root cause analysis, implementing preventive measures to reduce recurring incidents.

Delivered end-user technical support for software and hardware issues, troubleshooting problems and providing solutions to enhance user experience. Developed and conducted training sessions for new employees, empowering them to navigate technical challenges effectively. Conducted regular training sessions to empower end-users with troubleshooting skills, resulting in a 25% decrease in support requests.