Mohamad Jouni

• Initiate & manage effective relationships with prospects and customers • Professional customer relationship management • Retention of accounts • Explore, develop & implement growth/upsell strategies to customer accounts • Offer creative & integrated solutions to prospects & customers • Coordinate with internal & international divisions & affiliates regarding clients’ requests & services • Lead negotiation of contract terms, pricing & payment schedule • Utilization of automated sales & services portals.

• Develop and implement social media monitoring project plan. • Analyze clients’ social media engagement and performance and generate reports. • Recommend efficient solutions to diverse social media situations and crisis. • Set up and monitor social media through real-time alerts. • Media monitoring tools orientation (Talkwalker, Social Baker).

• Assessed organizational gaps and generated corresponding solutions (such as Performance Management Plans) for employee evaluation through the Balanced Scorecard management strategy. • Developed corporation procedures in line with Business Process Management (BPM). • Developed employee job descriptions, competencies, and contracts; recruited talent. • Facilitated group and board meetings.