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Mohamed Hany

Bis 2020, Desktop Support Engineer, Orange Egypt
Orange, Egypt

Skills

Citrix XenApp
Kaspersky Antivirus
Nexthink
Windows Server-Administration
Microsoft Operating Systems
Hardware and software installation
Application installations
Remote Diagnostics
Technical Support
Local Area Networking
Auditing experience
Tripwire
Helpdesk administration
User training
Documentation and reporting
Help Desk / Desktop Support (Tier 2)

Timeline

Professional experience for Mohamed Hany

  • Current 5 years and 2 months, since May 2020

    Technology Security Assurance

    Orange Egypt

    •Managing, Reviewing and Modifying Technical Global and Private Processes. •Managing Compliance Scanning, Reviewing, Supporting and Monitoring of All New/Existing Systems' Servers. •Interfacing, Gathering, Explaining and Providing OEG Feedback to External Auditors hired by Group.

  • 5 years and 11 months, Jun 2014 - Apr 2020

    Desktop Support Engineer

    Orange Egypt

    •Administer, maintain, and monitor enterprise Citrix environment(s) that includes application virtualization infrastructure, Citrix service policies, processes, provisioning, standards development, service optimization and application. •Manage the stream of projects related to responsibilities from physical infrastructure preparation till application handover to System Administration & operations serving as a technical project lead. •Manage and Monitor endpoints Security,

  • 4 years and 10 months, Aug 2009 - May 2014

    Service Desk Team Leader

    Orange Egypt

Languages

  • Arabic

    First language

  • English

    Fluent

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