Mohamed Obaid

Provides support to various systems and services related to hardware, infrastructure, software, databases, networks. Acting as a Single Point of Contact with all IT Teams (SPOC) Install, upgrade, support and troubleshoot windows and Microsoft Office and troubleshoot for printers and scanners Level 1 remote support for different programs that meets business needs like Cisco jabber, Cisco any connect, MS LYNC, Symantec, Citrix, RSA, Enterprise Vault

• Training newly hired employees on troubleshooting remotely, U.A.E network design and topology, System tools and utilities, Creating Tickets, Products served (IPTV-VOIP-HSI). • Participates in, and conducts technical training programs. • Lectures class include system use, how to provide first line support, troubleshoot and creating tickets. • Administers written and practical exams and monitor performance reports to evaluate trainees and other trainer’s performance.

Provide level one and two technical support and incident management service desk functions with Monitoring and Perform hierarchical escalation according to SLA. Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes. Provide remote scripted support to the incidents related to customer network.

Computer science