Mohammad Karimi Seresht

Analyzed raw data to generate meaningful information and visualization charts for the shift planning and time tracking of 1300+ agents in the contact center. Led a project to optimize the contact center's workforce management, resulting in a 12% increase in efficiency with an AI-based program in Python. Developed a multi-criteria analysis method to assess agent performance, reducing activities by 92%. Created and delivered 30+ daily and weekly visualized reports to the departments and headquarters.

Scheduled the purchase cycle in the commercial department to make insight-driven decisions and help negotiate with suppliers, resulting in overall profits rising by 3%. Analyzed customer needs and contributed to identifying solutions that optimized the market basket by revising approximately 50 stagnant products. Developed and maintained business intelligence solutions on 10+ Power BI dashboards for the commercial department, enabling real-time sales and revenue tracking across a network of 3000+ stores.