Mohannad Ali

• Resolved technical incidents using the ServiceNow Platform across Cisco AnyConnect VPN, Active Direc- tory, Azure Virtual Desktop, SAP, and Microsoft Office environments. • Supported IAM processes including Microsoft Authenticator setup and secure user access management. • Troubleshot enterprise connectivity and authentication issues, ensuring SLA compliance and minimal down- time. • Assisted users with Avaya One-X Agent configuration and system access optimization.

• Enhanced AWS Lambda functions using Python for cloud cost optimization. • Implemented Infrastructure as Code (IaC) using Terraform and Terragrunt. • Created internal documentation repository for Linux commands and Bash scripting to support team on- boarding.

• Configured and troubleshot routing and switching environments using Cisco technologies. • Assisted in configuring Cisco Firepower firewalls (FMC & FTD) and participated in security policy imple- mentation. • Conducted on-site deployment and configuration of Aruba switches. • Supported network troubleshooting and infrastructure optimization initiatives.

• Supported data center decommissioning processes and validated server access rights. • Assisted in operating system image deployment and enterprise content management. • Participated in infrastructure transition and asset validation activities.

• Assisted in configuration of enterprise switches and Avaya access points. • Conducted site visits to support network deployment and data center operations.

Networks Engineer graduate at the German University in Cairo.