Momen Jamil

Reporting on the performance of Careem's Care departments from an overall view to a customer care agent view. Mentoring, coaching and leading care Business analytics team. Building Tableau dashboards that would help us evaluate Careem's markets performance along with finding anomalies in data trends. Supporting various business functions with insights and data required for decision making. Deep dive and root cause analysis into anomalies in data trends. Reports automation using Python

Enhancing the data quality at EDM platform, which contains energy consumption data and Metadata for all Vodafone meters in 13 different countries. Reporting on Energy Performance of Vodafone's markets. Analyzing and gathering insights from the energy consumption data. Reports automation using Python.

Monitoring of RAN alarms (2G, 3G & LTE) of the network. Dispatching of alarms to Field Maintenance team.