Mag. Monika Huba-Dumanowska

Responsible for setup of governance/service reporting, and led the handover into operations for the totality of the program, including processes/tooling/ITIL/Service Management, resourcing, education and cut-overs into production. - Established a methodology for 10 various projects to ensure they’re being handed over in a consistent and standardized way, with respect to compliance and audit requirements - Prepared and established education plans for over 15+ operation Teams/300+ Team Members

Oversaw the procurement process for a setup of new DCs. Led a Team, working across multiple projects and functional Teams inthree GEOs. - Responsible to timely processing of hardware and software purchase orders - Improved average end-to-end process duration, by eliminating wastes and streamlining the approval process. - Gathered forecasts, ensured proper budget for project requests is available and managed prioritization of requests for the following period in order to balance the budget capabilities.

Responsible for multiple projects with various stakeholders -Led a team of 10 employees from Wroclaw and Katowice office. -Planned and organized a series of Cultural Orientation workshops for international employees that exceeded sponsors expectations and resulted in very positive management feedback.

Responsible for managing Problems and coordination of technical Teams and Customer, including appropriate communications and managing of action plans implementation to ensure that committed outcomes are achieved. - Acting as a Problem Management single point of contact during the project re-transition. Led technical teams in cooperation with Account Team to reduce backlog and transfer the knowledge within the timeframes, by implementing tracking and control tool, and communication management.

Responsible for market and competitiveness analysis and cooperation with other departments, clients and external providers. Maintained relationship with media. - Led and managed a group of Interns in preparing materials and presentations used at Job Fair and distributed to Universities. - Organized training sessions and conferences for international clients promoting new solutions and market trends.

Responsible for office management tasks and supporting 3 departments and 10+ Account Managers in administrative work, took part in budget planning activities, assisted in implementing promotional campaigns, maintain relationship with external agencies.