Mrunal Patil

• Leading multiple project teams for medium to large projects moderate in risk, scope and complexity. • Responsible for leading the design, development, implementation and leadership, including defining project requirements, developing project standards, procedures and quality objectives, develop and communicate project plan, schedules, cost and progress, while still adhering to the principles of good project management practice.

• Help in developing and implementing product vision and strategy. • Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements. • Implements usage tracking and analyze patterns to validate new feature requirement. • Have strong solution skills in translating customer needs to product functionalities.

• Coordinate with account managers, sponsors and procurement teams to schedule kickoff meetings, facilitate training sessions, help with strategic goal setting, and identify potential expansion opportunities • Collaborated across all business unites (Engineering, Product development, Sales Professional Services, Support) regarding product issue resolution

• Managed Transition of new Ethernet product and worked as bridge between onshore and offshore team to streamline the process • Responsible for gathering data and analyzing it for British Telecom - UK • Developed and streamlined workflow, SOP’s and briefings for communication providers • Identifying problem and proposing necessary solutions by liaising with different stake holders • Creating user stories (presentations) and recommending to clients

• Providing solutions to different problems of customers by taking help of different internal tools, coordinating with Tech Support, Customer Success, Product, and Finance teams. • Having product understanding and helping the customers as well with that. • Ensure that all the related notes/ call comments are properly documented, and suitable information is provided to clients.