Muhammad Farjad Akmal

• Decreased fraudulent orders by 20% through the identification and mitigation of fraudulent activities on both customer and logistics fronts. • Improved reporting efficiency by 50% by streamlining vendor performance reporting via G-sheet automation and visualization on Looker Studio • Enhanced vendor performance by spearheading the Vendor Grading Model, resulting in a 15% performance improvement among low-performing vendors.

Skills: Maxcompute · Alibaba Cloud · Traffic op · Online Marketing · Subsidies · Google Analytics · Google Sheets · Spreadsheets · Dashboard Building · Dashboard · Customer Relationship Management (CRM) · Dashboard Metrics · SQL · Python (Programming Language) · Microsoft Excel

- Resolution of CRM related Ad-hoc data requests. - Post-campaign CRM analysis to evaluate performance and where to improve. - Resolution of CRM related Ad-hoc data requests. - Dashboard creation for the CRM team to help them understand how they're performing. Skills: Performance Analysis · Data Analysis · Customer Relationship Management (CRM) · KPI Dashboards · Performance Dashboards · Dashboard Metrics · SQL · Microsoft Excel