Muhammad Junaid Khan

• Managed end-to-end CHARM Solution Administration (change lifecycle from creation to production import), stakeholder support via ITSM/ServiceNow ticketing/issue resolution, and activated charm retrofit functionality. • Configured/managed SolMan 7.2 monitoring for Zalando’s landscape (S/4HANA, BW/4HANA, HCM), optimizing alert KPIs and implement preventative solutions. • Gained hands-on SAP BTP/Cloud Connector experience: UI cert renewals, tax authority integrations & CPI/DMS/TMS support.

• Managed User Accounts and Authorization Roles, ensuring secure access and troubleshooting issues. • Administered SAP CHARM and ITSM for efficient change and incident management. • Performed Support Pack and Kernel Upgrades to optimize system performance. • Conducted HANA DB Backup/Restore and HANA Cockpit Administration for system monitoring and tuning. • Ensured System Security, including user rights administration and License Measurement for compliance.

• Provided 24*7 support for all development, testing, and training and production environment • Configure TMS and transport domain controller and importing transports in Development, Quality and Production systems. • Performed S/4 Hana and Solution Managers support package upgrades using SUM tool. • Applied patches (SPAM), Add-on (SAINT), SAP notes (SNOTE). SAP Host Agent Install & Upgrade, Diagnostic Agent installation, job scheduling, parameter changes, Operation mode settings.

• Conducted instructor lead training sessions that included presentations coupled with exercises utilizing SAP training environment. • Provide technical and functional support to trainers during training • Installed and configured ECC 6.0 NetWeaver 7.31 and performed Post installation activities • Reset SAP passwords, set up user IDs and initial passwords define user roles and authorizations