Muhammad Fahmi

• Ensuring the security patches and vulnerability / compliance of the operating system is always up to date. • Managing AD, Policy, and Samba Administration. • As an IT Server Assistant Administrator, specializing in virtual environments, responsibilities: Virtualization, Server Maintenance, Backup and Disaster Recovery, Security and Collaboration. • As a Checkmk Administrator, responsibilities: Monitoring, Troubleshooting, Maintenance, Collaboration and Documentation. •Making a technical documentation

• Lead a team IT Helpdesk Technician. • Manage, task assignment, shift pattern schedule for IT Helpdesk Technician. • High standard of safe working practice, quality, and productivity as well as compliance with the code of business conducts. • Manages end user computing projects and participates in development and technical services projects as requested. • Ensuring the availability & reliability of computers, printers, scanners, spare parts, licenses, and other clients facing IT Peripherals.

• Respond in a timely manner to requests and issues. • Repair and replace equipment as needed. • Set up new workstations for users (deploying equipment, checking over account setups). • Responsibility for the TPS windows client updates / vulnerabilities / compliance (Cyber Security) • Providing, updating, and maintaining knowledge articles, process documentation, and technical articles for other support tiers.

• Installation, Setup, Upgrade and Maintenance Server, Desktop PC, Laptop, Operation System, Software, and Peripherals. • Support End Users to Troubleshooting and Resolving of Desktop PC, Laptop, and Network problems. • Troubleshooting and Resolving LAN and WAN. • Installation Operation System (Windows and Linux).

• Windows Installation for PC • PC Hardware and Machine Production maintenance • Backup Production Machine (Image / Harddisk Computer) • Troubleshooting Machine Production with Engineer