Muhammad Nafees

• Direct contact person for OEM customers (BMW, VW, Skoda, Seat, Audi) regarding quality issues. • Manage and resolve customer complaints (0km and field issues) • Preparation and presentation of technical analyses and 8D reports • Monitor and evaluate the effectiveness of implemented corrective actions • Conduct weekly meetings with customer to review the status of complaints (line and field issues) • Verify warranty claim invoices and initiate cost recovery processes

• Handling of all supplier quality issues at Valeo plant and Customer sites (0km) and field warranty returns • Prepare 5W2H and track each incident • Managing sorting of operations at Customer and Valeo sites • Review and challenge supplier PDCA-FTA / 8D-report. • Prepare the summary of all Chargeback and send to suppliers • Reports preparation and presentation to Top management • YIS (Yearly Initial Samples) reports review and follow-up with suppliers of all our purchased components

• Monitor and analyses quality performance and generate statistics • Leading quality improvement processes and optimization activities • Investigate and resolve product or production problems • Developing corrective actions, solutions and improvements • Processing of customer complaints and preparation of the necessary assessments, analyzes and documentation • Execution of recall campaigns and follow up on the progress of activity

• Technical analysis of customer (0km) and field warranty returns • Documentation of error causes and creation of analysis reports • Initiate corrective and preventive measures to eliminate root causes • Warranty data analysis and preparation of reports

• Development of On-page and Off-page SEO strategies • Design and implementation of SEO campaigns

• Monitor Quality & Warranty KPIs and create reports of performance • Analysis of quality problems and their optimization measures • Campaigns monitoring and follow-up progress of recall campaigns • Statistical analysis of the customer warranty data and escalate risk • Support warranty auditing activities at the manufacturing sites in Europe: audit preparation, execution and follow up

• Supervise all after sales service operations at dealerships • Project/Campaigns planning, execution and controlling • Audit preparation, execution and follow-up • Manage warranty parts orders, shipments and invoices

• Development and design of after sales service strategies • Provide on time support to dealers on technical troubleshooting • Organize meetings/events with all stakeholders • Preparing reports, managing documents and presentations

• Installation and testing of the grid station equipment

• Study of primary cables secondary cables and drop wire

• Heat treatment of steels and mechanical testing

Safety; Quality Management and Car Concepts, Project Engineering Management, New Technologies and Innovation, Global Supply Chain Management, Strategic Marketing

Electric Circuits, Electro-Mechanical Systems, Electronic Circuits Design, Technical / Business Writing, Engineering Dynamic, Design of Mechatronics Systems