Muhammad Uzair Janjua

1. Monitored and performed maintenance on servers and network equipment. 2. Running hardware diagnostics and replacing failed parts in a timely manner. 3. Updated internal mobility system including CPUs, RAM, Hard Drives, and network cables.

1. Performed first-level and second-level ICT user support and technical advice to local end-user in IOM Germany offices 2. Collaborated with ongoing or planned IT procurement processes. 3. Supported team in handling network and infrastructure overview, including backup system, user account creation, and Active Directory maintenance. 4. Supported team in handling network and IT infrastructure (MS Azure administration). 5. Managed IT local inventory and Asset Management

1. Performed first-level and second-level ICT user support to company employees. 2. Installed more than 50 new PC workstations and laptops with Windows 10 and Microsoft 365. 3. Installed and configured CIS centralize POS solution on different client sites. 4. Established and ensured successful connection between POS and Microsoft SQL Server. 5. Assisted team with Service Level Agreement (SLA) for IT support technologies. 6. Acquired hands-on experience with the basics of SAP Solution and IBM Lotus Notes.

1. Learned basic duties of the IT support team. 2. Acquired basic knowledge of networking. 3. Researched SAP ERP.

Service Oriented Architecture, Distributed system, Data Stream