Muharrem Bozkuş

Strategic IT leader overseeing 5 IT managers and operations across 23 sites in Turkey, delivering seamless support to 22,000+ users and 100+ corporate clients. Directed 2 data centers, 3,000+ servers, 500+ network devices, 10PB+ storage, and 20,000+ monthly service tickets. Proven track record in optimizing costs, enhancing performance, ensuring SLA compliance, and delivering scalable, high-performance IT operations.

Directed multimillion-dollar IT budgets and led a 17-member team, driving operational excellence, service reliability, and innovation. Oversaw mission-critical infrastructure (Exchange, AD, servers, networks, security), ensuring resilience and data integrity. Delivered $120K annual savings via strategic vendor optimization while aligning IT investments with business value.

Drove $1.6M+ in savings through strategic technology transformations, including licensing redesign, IVR optimization, and softphone adoption. Led the migration to next-gen call center platforms supporting 10K+ agents, enhancing reliability and scalability. Championed predictive dialing and voice automation, boosting efficiency by 50% and reducing costs by 12%. Directed IT budgets and inspired a 9-member team to deliver measurable business impact.

Cut incident resolution time by 57% and reduced volumes by 10% through preventive measures and optimized workflows—boosting efficiency, stability, and client satisfaction. Directed support for 1,400+ users and 80+ corporate clients, ensuring high availability of mission-critical systems. Managed and inspired a 21-member IT team, driving operational excellence, proactive service delivery, and continuous improvement.

Large-scale call center infrastructure design, operations, and capacity planning, with a strong focus on business continuity and disaster recovery. Managed critical Active Directory, DNS, Exchange, SQL, IIS, Windows, ACD, IVR, and VoIP environments. Led network security, enterprise backup, recovery testing, infrastructure upgrades, patch management, monitoring, and preventive maintenance. Improved availability, scalability, security, and resilience while resolving complex end-to-end infrastructure issues.

Provided first-line customer support across IT, telephone, and email channels, resolving issues related to internet connectivity, web services, email, security, operating systems, and hardware. Delivered tailored technical solutions for customers using or purchasing Vestel computer products. Maintained high service standards through clear communication, effective troubleshooting, and prompt issue resolution, ensuring customer satisfaction.

Introduction to Artificial Intelligence - 2 ECTS Credits. AI Problem Solving, Real World AI, Machine Learning, Neural Networks, Implications.

Built executive leadership and strategic decision-making skills through advanced coursework in strategic, financial, and operations management. Gained expertise in marketing, accounting, managerial economics, and customer relationship management, while exploring entrepreneurship. Developed the ability to lead teams, drive business growth, and align organizational strategy with measurable outcomes.

Completed a rigorous academic program combining advanced physics and engineering disciplines with practical applications. Coursework included microprocessors, electronics, programming, and material science, complemented by in-depth studies in nuclear, quantum, and modern physics. Hands-on lab experience in electronics and physics built strong analytical, problem-solving, and technical implementation skills—bridging theory with real-world applications.