Mujde Celebi Yesiltepe

• Managed 50–100 customer tickets daily across 4 international markets (UK, USA, South Africa, Turkey), covering orders, spare parts, and post-sales inquiries, ensuring high SLA compliance and customer satisfaction • Led process improvement initiatives to enhance workflow efficiency and consistency across remote teams • Coordinated warehouse operations and inventory tracking, reducing delays and improving issue resolution time • Collaborated with international stakeholders remote-first operations

• Managed nationwide shipment planning and vehicle scheduling for premium lubricant customers • Developed automated reporting tools, reducing manual workload by 15+ hours per week and increasing team efficiency by 40% • Built a digital workflow tracking platform, improving transparency and cross-team coordination • Standardized onboarding processes and SOPs to ensure operational consistency • Acted as Continuous Improvement Ambassador, identifying and implementing process enhancements

• Supervised production operations across 14 machines and 37 employees in a GMP-regulated environment • Improved production efficiency by reducing machine setup times through data-driven process optimization • Implemented a digital communication system, reducing downtime and improving interdepartmental coordination • Gained expertise in quality systems, GMP-regulated production environments, and KPI-based performance monitoring

• Managed procurement of biomedical devices and spare parts across 10+ hospitals, coordinating with international suppliers • Created profit reports and tracked inventory usage across institutions to support budget planning and cost control • Coordinated device registration, tracking processes, and supported new hospital setups including equipment planning

•Testing and maintaining clinical equipment. •Arranging clinical trials of medical products. •Observation of the production of dialysis equipments and serums. •Creating various approaches in terms of marketing to sell the products. •Working closely with doctors in order to ensure specifications of the products in terms of development.