Mustafa Sherif

• Providing initial remote technical software support for BACKUP & RECOVERY to clients • Interacting with client and IBM functions consistently until problem solution • Analyzing problems/situations, understanding problem impact on client business • Applying problem solving techniques • Responding to client queries, providing timely resolutions to client issues • Maintaining highest client satisfaction • Maintaining positive client relationships even in severe and pressurized situations

• Contributed in VSDM R7 (AirWatch 8.0) and R6 (AirWatch 7.2) production upgrade. • Enable App Wrapping 3.4 feature for iOS and Android for our customers. • Reduce open defects on VSDM R7 (AirWatch 8.0) and VSDM R6 (AirWatch 7.2) in order to get customer approval to upgrade production nodes. • Enable App Wrapping 3.3 feature for iOS and Android for our customers.

• Implement approved IT standards operationally • Monitor all applications and services provided by the company • Perform backup and restore operations • Detect and resolve all defects and errors before customers’ complaints • Act as 1st line support providing superior customer services, consistent delivery on promises and acknowledgment for all requests received • Install and configure of SQL servers • Participate in data modeling for the application and in the creation of ER diagram

• Responsible for administration, technical support and maintenance operations for Oracle Databases • Responsible for administration, technical support and maintenance operations for Employees Care system • Responsible for administration, technical support and maintenance operations for IBM FileNet system • Supervising the implementation of IBM FileNet system on the ministry premises

• Responsible for administrating MS Dynamics CRM 4.0 application • Responsible for give task and evaluate CRM team members • Analysis the flow of the business cycle in the company • Modify MS Dynamics CRM 4.0 screens to meet the requirements of end user • Made a demo for the modification made on MS Dynamics CRM 4.0 • Implementation and configuration of MS Dynamics CRM 4.0 on the company infrastructure • Give training to the company employees on MS Dynamics CRM 4.0