Zakaria Raji

• Providing support to end users at TerraCycle company for all IT problems and requests (HW & SW, network…etc.), also being the first point of contact for local and private German customers. • Helping the Server Team with maintaining the infrastructure and working on 2 nd & 3 rd level tasks. • Managing Google & Microsoft Admin Workspace and various portals such as Zendesk, HubSpot and others

• Acting mainly as a local IT for Morocco site as well as assisting users in Turkey and South Africa. • Monitoring locally the IT Infrastructure and ensuring business continuity with local/global providers & vendors. • Supervising Service Desk "Accenture" in terms of the quality of support and handling tickets. • Managing different projects on-site specifically IT Factory Security and Windows 10 Migration.

• Advising individuals and businesses on their VDI deployments. • Analyzing customers’ requirements and helping them obtaining great unique technology tools. • Completing a VMware VDI project by delivering Thin Clients to the Louvre Museum in Abu Dhabi.

• Accomplishing and designing a functional Virtual Desktop Infrastructure project for 30 power users using VMware Virtualization (VMware Horizon). • Creating a PoC (Proof of Concept) to understand the end users’ requirements in order to work effectively with CAD applications. • Responsible for the IT procurement department with regard to dealing with international hardware vendors and distributors such as Dell, HP and Getech. • Building a Channel Partner Program with Teradici Co.

• Installing computer hardware & operating systems. • Configuring software & applications on new desktops and peripherals. • Updating and upgrading equipment as needed. • Troubleshooting system and network problems and diagnosing and solving hardware and software faults. • Basic administration of servers.

Master's Degree in IT Management

Specialized Technician Diploma in Computer Science