Mustafha Sultan Ali Dodhia

IT Operations Manager with 13+ years of experience leading enterprise IT operations, service delivery, and cross-functional teams across Managed Services, EdTech, and Business Process Services. Proven track record of managing 24×7 operations supporting 50+ MSP partners, coordinating critical incidents, improving operational performance, and driving SLA compliance through structured governance and continuous improvement. PMP-certified with expertise in ITIL, Lean Six Sigma, stakeholder management.

Directed workflow management for the entire curriculum development lifecycle, analyzing process data to ensure adherence to timelines and delivery of high-quality educational content. • Streamlined workflow processes using data analysis, achieving a 20% reduction in curriculum development time while upholding quality standards. • Enhanced curriculum relevance and student engagement by 10% by establishing a systematic feedback loop with teachers and students.