Mustapha El Osta

Operations Management: Managed logistics operations for an average of 2 vessels per week, ensuring efficient resource allocation and timely execution. Process Optimization: Streamlined cargo documentation processes in compliance with Incoterms 2020 pre-arrival protocols, reducing delays and improving operational efficiency. Stakeholder Coordination: Acted as a key liaison between port authorities, customs, and shipping companies to resolve issues and ensure smooth operations. Accounting and Cost Ma

Head of Clearing and Forwarding Department Strategic Leadership: Provided operational and technical customer coordination for Sea and Airfreight shipments from Europe, China, South Africa, the USA, and Saudi Arabia, ensuring compliance with international transport and customs regulations. Global Logistics Coordination: Managed quotation preparation, rate calculation, invoicing, and end-to-end door-to-door logistics solutions (FCL/LCL), including verification of trade, customs, and transport docume

Established the Agency department and prepared all the requirements to be launched. Coordinated services with country law enforcement involved in matters of homeland safety. Communicated effectively with Customs, General Security forces, and port authorities to prepare the arrival and departure of international flagged vessels. Arranged bunker services, food and fresh water provision, berth and tug assistance for the vessel. Oversaw and supervised vessel loading/unloading process and reporting morning and e

Managed portfolios of 4 key accounts. Built positive relationships with clients, developed marketing plans, gathered competitive intelligence and assisted in business-development initiatives. Conducted marketing segmentation and gleaned insights into customer behavior, preferences, and satisfaction through an improved flow of communication to insure accurate targeting of advertising campaign. Successfully executed multiple small and medium sales events for clients and handled all operational complexities an

Assisted the Logistics Manager directly by producing shipping documents (Invoices, packing lists, Bill of Lading, EUR1, Certificate of Origin) related to cross shipments of beechwood and whitewood from our warehouses in Romania to various destinations such as: Kingdom of Saudi Arabia, Lebanon, Tunisia, Kuwait, UAE, Pakistan, India, Iraq, Oman, Morocco and Egypt. Assisted the Warehouse Manager in Romania with stock control and CBM measurements. Tracked shipments and coordinated directly with clients and insu

Assisted customers in the electronic section and maintained the sales floor in accordance with the international RadioShack policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying damages. Maintained the electronic area by stocking merchandise, removing damaged goods, setting up, cleaning and organizing displays, and pricing merchandise appropriately. Assisted customers with questions regarding speakers, headphones, laptops, tab