Myroslava Lytvynenko

• Confer with customers daily via telephone/email as well as in person in order to provide information about repair services as well as products; • Ensure that each client receives outstanding and exceptional customer service during and after sales; • Supply Ordering - all office, shipping and banking supplies; • After Sales Service – registration, processing and collection of both stock and client repairs; • Assist with special projects as needed (i.e. supporting back office responsibilities, etc.)

• Carried the complete cycle of repairs, which included: transfers, registration, estimation of repairs, order of spare parts, quality control of completed repairs, track of urgent repairs, • Control of transfers of stock products; • Daily reports on repairs; • Subcontractors coordination; • Maintained spare parts stock; • Communicated with manufactures, boutiques, dealers via email/phone or in person

• Executed administrative tasks for the office: paperwork, correspondence, business trips; • Translated contracts, letters, job procedures to English/Russian/Ukrainian; • Responsible for job safety compliance by the staff, organisation of trainings and learning programs; • Other duties related to administrative work on request.

• Assistance at budgeting of the projects; • Organisation of tenders, search of contractors, data collection needed for tendering; • Costs control, check of the prices on materials and cost of workforce, revision of the actual works performed

Strategic management Investment management Project management Psychology and pedagogics

Economy Finances Operational Management Construction technologies Marketing Personel Management Informatics and computer graphics Accounting Logistics Labor and enterprise law Statistics Philosofy Psychology