Nabeeh Eldardery

Angestellt, IT Program Manager - Customer Experience, GfK

Nuremberg, Germany


IT Service Support
Content Management
Web Technologies
Delivering High Quality Training
Project Management
People Management
Service and Customer Enablement
IT Project Management


Professional experience for Nabeeh Eldardery

  • Current 3 years and 8 months, since Nov 2019

    IT Program Manager - Customer Experience


    • Programme Management of customer satisfaction strategy for all IT services delivered to organization worldwide for 10K employees. Scope of initiatives covers all IT services like end user services, O365, network, Infrastructure and cloud. Drive E2E service strategy and business relationship across functions and business units.

  • Current 5 years and 1 month, since Jun 2018

    Lead Global IT Infrastructure and Service Management


    • Leading IT Infrastructure and Service management team for IT Infrastructure end to end services. • Client Advocate: advising clients of effective IT services best fitting for business requirements. • Consultancy: capturing client requirements from business and converting them into solutions. • Project Management and Implementation: planning and driving project plans to implement customer demands involving internal teams and vendors.

  • 1 year and 2 months, Sep 2018 - Oct 2019

    Global Service Manager


    Service Management of all IT services delivered to users of Ipsos acquisition covering TSAs ( Transitional Service Agreement) of end users, networking, Datacenter Infrastructure, and Business applications. Responsibilities covered operational, communication and financial management.

  • 2 years and 9 months, Oct 2015 - Jun 2018

    IT Manager Global Demand and Engineering - Applications


    Managing demand management team of global business applications - Customer Experience.

  • 3 years and 2 months, Aug 2012 - Sep 2015

    IT Manager, Global IT Workplace Services

    Vodafone International Services

    • Led and managed team of 42+ of IT managers and professional engineers. • Service Delivery and Account Management for the Global Microsoft Systems & IT Infrastructure and messaging operation of Vodafone Group. • Leading professional engineers working in different solution pillars including Authentication & Provisioning, Messaging, Cloud Computing, MDM and Blackberry. • ITIL processes like Incident, problem, request fulfillment, event, change management, continual service improvement.

  • 4 years and 2 months, Jun 2008 - Jul 2012

    IT Team Leader, Global Enterprise & Consumer Services

    Vodafone International Services

    • Managed and led a team size of 35+ IT engineers experienced in different technologies like Microsoft services, databases, UNIX/LINUX and mobile services. • Managed service delivery of the company global business services covering both enterprise and consumer business lines. • Aligned and managed budget regularly. • Managed Service portfolio includes ITIL processes like incident, problem, request fulfillment, event, change management and CSI.

  • 2 years and 4 months, Feb 2006 - May 2008

    Senior Global IT Engineer

    Vodafone Egypt

  • 2 years and 5 months, Oct 2003 - Feb 2006

    Senior Systems Engineer

    IBM Egypt

Educational background for Nabeeh Eldardery

  • 1 year and 1 month, May 2002 - May 2003

    IT and Business Fields

    Univesity of New Brunswick, Canada (

  • 4 years and 9 months, Sep 1996 - May 2001

    B.Sc. of Engineering

    Mansoura University, Egypt (


  • English



Project Management
Service Management
Quality Management



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