Nadina Tolja-Cicvara

Maintaining customer's satisfaction by providing problem-solving resources and managing the staff,achieving customer service objectives by contributing customer service information and recommendations to strategic plan and reviews,preparing and completing action plans,implementing production,productivity,quality and customer service standards. Accomplishing customer service human resources objectives by recruiting,selecting,orientating,training,assigning,monitoring and appraising.

Identifying and assessing future and current training needs through job analysis,carrier paths,annual performance appraisals and consultation with line managers,drawing overall and individualized training and development plan that addresses needs and expectations,deploying a variety of training methods,monitoring and evaluate training program's effectiveness,success and ROI peridically and report them.

Ensuring high level of customer satisfaction through excellent sales service,assessing customers needs and providing with assistance and information on product features,actively seeking out for the customers in the store,remaining knowledgeable of products in the store ad discuss available options,teaming up with co-workers to ensure proper customer service,building proper long-term relationships with customers.

Providing jobs candidates by screening,interviewing and testing applicants,notifying existing staff of internal opportunities, maintaining personnel records,paying employees by calculating pay,distributing cheques ,maintaining records,maintaining human resources records by recording new hires,transfers,terminations,changes in job classifications,merit increases,tracking vacations,sick and personnel time,orienting new employees by providing new orientation packages.