Nair Araceli Verón

Ensured guests satisfaction by delivering a high end service focusing on attention to detail and anticipating customer needs to exceed expectations, assisting travelers and pilots during air travel. Delivered maximum value to the business at optimum cost by performing multiple tasks within a limited time period under a fast-paced environment. Maintained confidentiality and professionalism at all times adhering to established procedures and performance standards without supervision.

Responsible for the safety and service of guests and crew on board, ensuring to deliver highest level of service standards to all customers. Provided additional care for passengers with special needs and ensured fulfilling requests for particular diet supplements. Performing successfully under high pressure situations, and dealing gracefully with disruptive passengers. Instructed passengers on safety procedures as well as answering wide range of queries, providing exact and detailed information.

Providing personalised care and tailored service to every customer to ensure complete satisfaction Liaising with team members to plan and coordinate bespoke season launches, product briefings and corporate events. Attended daily meetings and performed all administrative tasks designated by management. Auditing suppliers and dealers and managing customer databases for optimum operation.