Tugce Han

Angestellt, Customer Care Manager - Germany, LEITZ ACCO Brands GmbH & Co. KG

Studentin, Master Professional in Business Management (CCI), IHK

Stuttgart, Germany

Skills

Customer Service
Customer-Relationship-Management
Microsoft Office
Salesforce CRM
Prozessoptimierung
Ausbildung
After Sales Management
SAP ERP
Implementierungsprojekte
Business Integration
ServiceNow
Efficiency Management
Customer Support
Team Building
Sales Operations
Order Management
Salesforce
Case Management
Project Management
Team leadership
Customer Service Management
Customer Success
Customer satisfaction
Customer Experience
Aftersales
Customer Relationship Management
Atlassian Jira
Cloud Service
Kreativität
Organisationstalent
Personalführung
Teamleitung
Critical thinking
Interpersonal skills
attention to detail
Multitasking

Timeline

Professional experience for Tugce Han

  • Current 3 years, since Jun 2021

    Customer Care Manager - Germany

    LEITZ ACCO Brands GmbH & Co. KG

  • 3 years and 3 months, Mar 2018 - May 2021

    Customer Service Administrator

    LEITZ ACCO Brands GmbH & Co KG

  • 3 months, Jan 2018 - Mar 2018

    Customer Service Coordinator

    Multi Packaging Solutions GmbH

  • 1 year and 6 months, Jul 2016 - Dec 2017

    Customer Service

    Pago - Etiketten und Etikettiertechnik

    Vertriebsinnendienst

  • 9 months, Oct 2015 - Jun 2016

    Vermögensberaterin

    Deutsche Vermögensberatung DVAG

    Allfinanzberatung

  • 1 year and 4 months, Jul 2014 - Oct 2015

    Customer Service Representative II.

    Regus Frankfurt Herriot's GmbH & Co. KG

  • 1 year and 8 months, Dec 2012 - Jul 2014

    Service Coordinator

    plug and work Deutschland GmbH - Member of the Regus Network

    Ausbildung

Educational background for Tugce Han

  • Current 1 year and 6 months, since Dec 2022

    Master Professional in Business Management (CCI)

    IHK

    Betriebswirtschaftslehre

  • 1 year and 5 months, Oct 2019 - Feb 2021

    Geprüfte Wirtschaftsfachwirtin - Bachelor Professional of Business (CCI)

    IHK

    Wirtschaftswissenschaften

  • 2 years and 11 months, Sep 2011 - Jul 2014

    Industrie- und Handelskammer Stuttgart

Languages

  • German

    First language

  • English

    Fluent

  • Turkish

    First language

Interests

Sport
Fitness
Kochen

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