Naji Adnan
Angestellt, Senior Support and Content Engineer, Meltwater Group
Berlin, Deutschland
Werdegang
Berufserfahrung von Naji Adnan
- Application Support for Key Customer Account / point-of-contact for enterprise customers - Managing escalation processes with Engineering and Product management teams - Providing technical support to partner support and engineering staff - Focus since mid 2014: the management of task force projects for advanced maintaining of an editorial web sites DB. The development of a monitoring framework to provide extensive awareness and overview of MW's crawling system performance and delivered content
Acting as 1st/2nd/3rd level support Administration of the different components of the Meltwater News and Press platforms Working with the sales organization to deliver effective technical customer support Helping customers to integrate Meltwater services into their daily workflows Taking ownership of technical issues. Documenting troubleshooting and problem resolution steps Continuous maintenance of an editorial sites database via an in-house web application
Ausbildung von Naji Adnan
2006 - 2012
Informatik
TU Berlin
Open communication Systems, Databases, Business informatics
Sprachen
Deutsch
Fließend
Englisch
Fließend
Arabisch
Muttersprache
Spanisch
Grundlagen