Naji Adnan

Angestellt, Senior Support and Content Engineer, Meltwater Group

Berlin, Deutschland

Fähigkeiten und Kenntnisse

Web Development
Java
JavaScript / jQuery
HTML / CSS
Ruby on Rails
Perl
Linux
MySQL
RESTful API
Project Management
Big Data
PHP
APIs and Web Services

Werdegang

Berufserfahrung von Naji Adnan

  • Bis heute 11 Jahre und 3 Monate, seit 2013

    Senior Support and Content Engineer

    Meltwater Group

    - Application Support for Key Customer Account / point-of-contact for enterprise customers - Managing escalation processes with Engineering and Product management teams - Providing technical support to partner support and engineering staff - Focus since mid 2014: the management of task force projects for advanced maintaining of an editorial web sites DB. The development of a monitoring framework to provide extensive awareness and overview of MW's crawling system performance and delivered content

  • 2008 - 2012

    Support Engineer

    Meltwater Group

    Acting as 1st/2nd/3rd level support Administration of the different components of the Meltwater News and Press platforms Working with the sales organization to deliver effective technical customer support Helping customers to integrate Meltwater services into their daily workflows Taking ownership of technical issues. Documenting troubleshooting and problem resolution steps Continuous maintenance of an editorial sites database via an in-house web application

Ausbildung von Naji Adnan

  • 2006 - 2012

    Informatik

    TU Berlin

    Open communication Systems, Databases, Business informatics

Sprachen

  • Deutsch

    Fließend

  • Englisch

    Fließend

  • Arabisch

    Muttersprache

  • Spanisch

    Grundlagen

Interessen

Web Analytics
Business Intelligence
Cloud Computing
reading
Music / Guitar
Photography
Filmproduktion

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