Narek Petrosyan

Promoted into leadership after aligning Sales, Marketing, Finance, Legal, and Back Office Sales on a company-wide roadmap and governance model for business applications. Lead a Business Applications engineering team (3 engineers) in partnership with the CTO and Executive Board to enable rapid company growth. Own the CRM and ERP transformation, migrating from legacy Microsoft Dynamics to Salesforce, reducing technical debt and unifying workflows across Salesforce, ERP, HubSpot, and MuleSoft.

Technical leader and trusted advisor to the CTO, maintaining weekly alignment on business value and ROI across the application stack. Cross-platform architecture owner across Salesforce, Alphaplan ERP, HubSpot, and MuleSoft with DevOps on GitLab CI/CD, delivering enterprise-wide impact with a lean team. Led legacy integration modernization with MuleSoft and established systems of record, cutting integration errors by 80%. Set and enforced architecture and integration governance (patterns, quality gates).

Owned Salesforce architecture, solution design, and integrations as trusted advisor to leadership. Led integration governance with external consultants across Salesforce, Snowflake, and Tableau via MuleSoft, delivering multi-system initiatives within scope and aligned with business objectives. Led software cost analyses and tool selection within budget. Coached Salesforce admins and developers, driving knowledge sharing and measurably accelerating skill growth. Note: Role ended due to company insolvency.

Automated Sales Cloud, Service Cloud, and Experience Cloud processes (Apex, Triggers, LWC, Flows), enabling rapid company growth by removing manual bottlenecks in critical business workflows. Integrated Ladeplan location data into Salesforce, enabling data-driven EV charger site selection and improving ROI per station. Delivered tooling integrations including DocuSign, Slack, Pardot, Feedback Management, and ADvendio with Sales, Service, and Marketing leadership.

Sales and Service Cloud consulting; Service Console customization (LWC, Apex); Salesforce DX DevOps (GitLab CI, VS Code), full-stack development. Note: Role ended early due to team centralization in Neckarsulm (from a previously distributed setup)

Streamlined Salesforce processes across sales and service operations by automating workflows, significantly reducing manual work and improving operational efficiency. Established architecture and data model standards; mentored admins and developers. Development with Apex Triggers, Batch Jobs, Lightning Flows; Apex back-end and LWC/Aura/Visualforce front-end, HTTP integrations in a Scrum team.

Developed a full-stack inventory system in Java on JBoss WildFly (Ubuntu/Linux): multithreaded Swing GUI; REST APIs, JDBC, PostgreSQL, Eclipse, Maven, Git in an Agile team. Migrated from SAP Sybase ASE to PostgreSQL, retiring legacy SAP dependency and modernizing the platform stack; portal in PHP and JavaScript enabling self-service for customers and partners.

Developed a thick-client lab diagnostics application in Delphi with Firebird DB. Built an iPhone app for image capture using RAD Studio XE and tethering components for Spotimmunoarray analysis.

Developed testbench tooling for Siemens 8DN8 high-voltage switchgear using Delphi, ODAC components, and SQL; adapted CAN bus card drivers to enable communication with test equipment. Migrated legacy Delphi software modules to RAD Studio 2009, replacing BDE database components with Devart components and adapting SQL queries; delivered the time-scoped project one month ahead of deadline.

Contributed to the European XFEL technical interlock system by developing an FPGA module for one-wire serial communication with ID-ROM, including Cyclic Redundancy Check implementation (porting C code to VHDL). Development with Quartus II, simulation with ModelSim, logic verification with Quartus II SignalTap Logic Analyzer.

Delivered Delphi projects for various clients, including migrating legacy applications from Windows XP to Windows 7 (Delphi 7 to Delphi XE), ensuring system compatibility and robust database design. Developed with RAD Studio, ODAC components, and FireDAC for Oracle and Firebird database integration.

Contributed to the DESY Hamburg control systems team by developing C++ servers for the DOOCS distributed control system on Linux. Tested client applications using self-written test servers, and developed servers for storing local trends of device properties.