Christiaan Naber

- Delivered tailored technical solutions to clients using SaaS platforms, ensuring high satisfaction and user adoption. - Coordinated cross-functional teams (Development, Product, and Infrastructure) to address escalations and align customer needs with technical resources. - Conducted system and workflow analysis, optimizing processes to enhance customer outcomes. - Mentored support agents, promoting a customer-centric approach while meeting project timelines.

- Managed client relationships to ensure compliance with complex VAT regulations, building long-term trust and retention. - Led process improvements for in-house VAT software, streamlining operations and reducing manual workload. - Advocated for automation, driving internal adoption of more efficient practices.

- Directed a team of 10 agents, improving workflows and customer query resolution times. - Implemented best practices in customer service, ensuring alignment with KPIs and operational targets. - Trained and coached agents, fostering skills that boosted customer satisfaction and team performance.

- Conducted in-depth account reviews and call assessments to ensure compliance with local and international financial regulations. - Identified and implemented process improvements to enhance adherence to compliance standards. - Provided expertise on risk models and mitigation strategies, ensuring operational alignment with legal requirements.

- Resolved credit card disputes for the Dutch market, adhering to regulatory standards and maintaining client trust. - Performed quality control and analysis to ensure consistency and efficiency in case handling. - Designed and delivered training programs for new team members, improving onboarding success rates.

- Led product assortments and sample management across Europe, aligning with sales strategies and market demands. - Improved workflow efficiency by streamlining product data accuracy processes. - Collaborated with sales and product teams to develop assortments tailored to market trends, enhancing customer satisfaction. - Analyzed merchandising trends to optimize strategies and adapt to evolving consumer demands.

10 months course, 40h per week, on location